Washington Works Blog

Imagine owning an elevator and only fixing it when it completely breaks down. Sounds ridiculous, right? Well, that’s basically what businesses do when they rely on a break/fix IT strategy.

Break/fix IT is exactly what it sounds like, you don’t call in the experts until something goes wrong. On the surface, it might seem like a way to save money, but in reality, it’s a recipe for stress, lost revenue, and major headaches. Let’s talk about why this approach just doesn’t make sense anymore.

Dealing with computer problems can be frustrating, especially when you’re trying to get things done. Sometimes the solutions are simple, but other times, you might need help from an IT expert. Let’s talk about some of the most common issues and how you can fix them.

Using a computer can be frustrating when things go wrong, but you’re not alone. Everyone has dealt with annoying tech issues at some point. Let’s look at three super common tech problems and how you can handle them.

Picture this: you or a team member encounters a technology issue in the middle of the workday. Simple, you might think… just call your in-house IT department. However, the members of your IT team are visibly overworked, scurrying around the office, trying to get some of the tasks off their to-do lists. They’re visibly running out of time, patience, or, most likely, both. It isn’t a good time to bother someone for help; that’s obvious, but what option is there?

Computer problems aren’t just annoying, they are a major impediment to a business’ overall productivity. There are several common problems that can slow down your computer, each with its own signs, causes, and fixes. This month we’re going to look at some of these problems and what the solutions are for them.

Human resources is not an easy game, as I’m sure your HR representatives would be happy to tell you if asked. Therefore, it is important that they have the tools needed for success today.

By this, we mean information technology that supports the everyday responsibilities and processes that an HR department is charged with completing. Let’s discuss some tools that you should incorporate into your processes.

Your organization’s technology doesn’t do you any good if it is inaccessible. That’s why having a thoroughly thought-out and carefully implemented plan to proactively keep ahead of technology issues is so important. This month, we want to talk a little bit about technology-related downtime and how to keep it from being a royal pain in your business’ rear.

In 1987, the United Nations defined sustainability as “meeting the needs of the present without compromising the ability of future generations to meet their own needs.” Today, almost 40 years later, businesses have various options to help promote their own sustainability. Let’s discuss just a few options and how we can help you enact them. 

After the major flop that was Windows 8 and the 8.1 Update, Microsoft hit a home run with Windows 10 in both the personal and professional contexts. However, Windows 11 is now in a position to succeed Windows 10, and Microsoft is making plans to end support for Windows 10. Here’s what you’ll need to know.

When your employees struggle with their technology, who do they turn to? Do you have anyone at your business who is, without a doubt, the go-to IT resource who can help them address simple issues like changing a password or fixing a problem with their workstation? There is a name for this kind of support: the help desk. Let’s discuss why your business needs one and why it might be in your best interest to outsource this responsibility.

In business, there are always issues that need to be met. Often, there are so many that finding which ones to give priority is a chore all in itself. Choosing the best path forward depends on the situation, so when you are considering your organization’s disaster recovery you have to take into account every troubling situation your business can encounter. This month let’s go through some of the most prevalent disasters that a business can face. 

I was meeting with an old colleague the other day. We met over Microsoft Teams to just check in and see how they were doing—no real itinerary, just to check in with a familiar face that I haven’t personally talked to in a few years. They had a little trouble getting into Microsoft Teams, since they were used to Zoom. I patiently smiled and helped them through it, and told them “No worries, it’s always the little differences that complicate things!”

At the time, I said this just to be empathetic. At first, the nerdy computer-geek part of my brain told me that the process to get into a Zoom meeting vs a Teams meeting, from their perspective, is exactly the same. But after the call, I really thought about this small interaction, and you know what? Things have gotten complicated.

Technology is complex, and it’s definitely not everyone’s cup of tea. This is more the case for business technology than consumer technology. Even those who consider themselves tech-savvy might be lost when it comes to managing business-grade technology solutions. How can you make sure that your business technology is receiving the service it needs to stay operational long-term?

Businesses often need to add and remove technology to fit their needs, and most of the time these actions make a marked difference in the way that their organizations are able to do things. One problem you may have is with the identification of the business processes that would be aided by technology investment. Today, we’ll briefly discuss how to best identify your business’ IT goals.

More businesses than ever before are seeing the value of outsourcing their technology management to a managed service provider (MSP) and it’s easy to see why. With a more hands-off approach to technology management, businesses can focus on delivering quality goods and services instead of worrying about their technology. If you are considering jumping on the MSP wagon, consider asking the following questions to make sure you understand what you are getting from your provider.

In business, experience is always useful. Nowhere is that more apparent than when managing your organization’s IT infrastructure. The problem is that acquiring the expertise to do just that can be quite confusing for most business owners. Today, we’ll talk about how technology management experience can produce better business from one end to the other. 

Look, I’m not going to pretend that the executive level of any size of business doesn’t already have plenty on its plate. Having said that, it is important that a business’ top dogs are on the same page as its IT team members. Let’s run through the different points that this relationship should focus on for your operational benefit.

It’s safe to say that businesses have had a difficult time lately. In addition to the issues caused by the COVID-19 pandemic, companies have also had to deal with supply chain issues and other challenges related to their data. How does your company manage its mission-critical technology solutions?

The break-fix IT model can be exhausting and unpredictable. When your technology unexpectedly breaks down, you shouldn’t have to grasp at straws just to keep operations running. Thanks to the proactive approach of managed IT services, the break-fix model is on borrowed time. Will your business move on from this antiquated method of managing technology, or will it remain stuck in the past, unable to move forward?

Innovation is something that you want the people working with your technology to have a highly-developed sense of. Creativity isn’t often associated with business IT, but it is something that should be considered a true benefit if it can be brought into your operations.

Let’s explore exactly why creativity is an asset (even with your in-house IT team) and how you can nurture it in your employees.