A Professional IT Help Desk is as Helpful as It Sounds

Picture this: you or a team member encounters a technology issue in the middle of the workday. Simple, you might think… just call your in-house IT department. However, the members of your IT team are visibly overworked, scurrying around the office, trying to get some of the tasks off their to-do lists. They’re visibly running out of time, patience, or, most likely, both. It isn’t a good time to bother someone for help; that’s obvious, but what option is there?

You’d have a better option with a professional IT help desk at your service.

What is an IT Help Desk, and Why are They So Helpful?

An IT help desk is a resource available to a business that works with an IT provider like Washington Works.

How often does the above scenario happen in your business? How frequently does someone require the assistance of a technology professional, but you either don’t have the internal staff to provide this assistance, or they are already preoccupied with their other tasks?

By subscribing to our services, you can rely on a team of trained IT professionals to assist your employees with the various technology challenges and issues they are apt to encounter. This consistent availability brings a variety of benefits to your business.

For instance…

Outsourcing Help Desk Services Opens You Up to Increased Expertise

Let’s do a bit of compare and contrast for a moment. If you hire in-house talent, they may have the opportunity to continue their education throughout their employment. Still, chances are that their experience will be limited to those situations your company has to deal with on a somewhat regular basis. Compare that to how an outsourced help desk operates—serving many clients all at once—and how their operations would require expertise in a broader range of circumstances.

This also means that your business can benefit from a more diverse skill set as an outsourced IT provider will gain more widespread expertise serving various clients and their needs.

You Have the Freedom to Focus on Priorities with the Help Desk

It is critical that there is a strategy behind your overall IT deployment, and by default, there will be a few tasks that rank as more important to you. While you would normally need to split your time between these and those necessary to maintain your operations—for instance, providing IT support to the rest of your team—working with Washington Works to secure this kind of support allows you the opportunity to focus any internal resources on IT improvements or advancements. Of course, the opportunity is always there to do the opposite if that better suits your needs. 

By Outsourcing IT Services, You Avoid High Hiring Costs

While we by no means want to discourage you from hiring internally and growing your team, outsourcing some of your IT needs can be a cost-effective and efficient means of getting the skilled workforce you need. When you consider the process that goes into seeking out, vetting, and training a new hire, it can quickly become an expensive endeavor. Bringing on Washington Works can help you skip over the most expensive parts and help you get a leg up, potentially making it easier to hire a larger in-house team in the future.

Interested in learning more about the many, many other benefits of outsourcing some of your business’ IT workload to a provider like Washington Works? Reach out and ask, we’re always happy to help businesses make a plan for a more successful tomorrow. Give us a call at 301-571-5040.