Washington Works Blog

If you’ve played with AI for any purpose, but particularly for your business’ benefit, you may have found your results less than impressive. One of the biggest challenges of working with artificial intelligence is our assumption that our instructions are sufficient, even when they are vague or non-specific.

A prompt of this caliber will not produce the quality responses that you need. Instead, you need to use “prompt engineering” to come up with a request that will. Fortunately, you can improve your prompts considerably by simply remembering three things.

It doesn’t matter how big or small your business is or which industry you fall into; communication is always going to be a major pain point that influences your technology investments. Thankfully, there’s a simple solution called Voice over Internet Protocol, or VoIP, that is a strategic and sound upgrade from your traditional telephone solution, and it’s one that can transform your communication infrastructure for the better.

Here are three reasons why you should consider a VoIP phone system today.

How effectively can you multitask in the office? Are you known to have multiple windows and tabs open at any given time? With so many windows, applications, and tabs cluttering your brain, it helps to have tricks to keep them all in line. Using Smart windows (or Snap windows), you can place two or more side-by-side to clear things up a bit and make working in multiple apps or windows easier than ever.

When was the last time you actually powered down your Android smartphone and gave it a much-needed restart? Chances are you go way too long in between restarts, but what if the reason you haven’t done so recently is because you can’t? Whether it’s wear and tear on your power button or some other issue, it’s good to have alternative ways to restart your Android operating system. Today, we want to show you how.

How do you approach decision-making for your business? While it might be tempting to forego critical thought and rely on your gut instinct for major decisions, we urge you to instead follow the data and observe what it’s trying to tell you. If data analysis sounds like pulling teeth, however, you’ll be relieved to know that AI tools have made it significantly easier to analyze large amounts of data and make more informed decisions.

Email attachments are a staple of digital communication, but they’re also one of the most common ways malware, viruses, and phishing schemes sneak past users. We’re all guilty of clicking that little paperclip before we assess the factors that could really end up being a pain in the side for you and your business. Before you click and potentially regret it, you need to take a beat. This month, we give you a comprehensive checklist for securely opening email attachments.

Your business has a specific goal in mind, whether that’s providing customers with a product or providing them with a service. On the back end of that goal is a lot of administrative work, the stuff that happens behind the scenes to facilitate that goal. Artificial intelligence is a tool that can help your business be more efficient and effective with this behind-the-scenes work, and we’ll show you how.

Technology. It’s the engine of modern business, promising efficiency and connectivity. In business, we’re constantly bombarded with stories (real or not) of competitors that have scaled overnight with a single app. While this potential is real, it often fosters an environment where unrealistic expectations about technology take root. This "tech dreamworld" can be more damaging to your business than a faulty server.

Artificial intelligence, or AI, can be found in pretty much every facet of business these days, and CIOs are more tempted than ever to use innovative AI tools. There are plenty of reasons: they can increase efficiency and do the mundane things that need to be done, but are more expensive. AI is more than just for generative content; strategic implementation means implementing the right tools for your business and taking action in a calculated manner.

Today, we want to explore the dangers of rushed adoption and why it’s important to carefully consider your business’ use of AI. The consequences of not doing so can be dangerous, to say the least.

That little scrolly wheel on your mouse packs a lot of functionality that you might not have realized. Today, we want to break down some of the neat tricks you can pull off through the use of the mouse wheel. You might be surprised by how much the mouse wheel helps you navigate pages, view content, and so much more.

Whatever type of business you operate, you likely do so with the intention of assisting your clients, customers, or patrons with a specific goal. It isn’t as though you started a business because you wanted to do all the administrative work… right?

Fortunately, modern technology offers a way out, especially now that artificial intelligence is readily available. Let’s go over three ways that AI could help do the busy work on your behalf, and touch on just how much it could wind up saving you.

Let's be honest, we're all living through some wild times. Social media is everywhere, and nearly everyone uses it to one degree or another. We've all seen a simple online discussion devolve into relationship-ruining conflict; and it happens fast. The key to not letting it wreck your life is to use these digital spaces with purpose.

This month, we're dropping some simple tips to help you build a healthier, more meaningful online presence. Let’s get started:

Ah, the IT budget. So crucial, yet so stressful at the same time. It doesn’t have to be! You too can get your IT budget under control, and all it takes is keeping the following in mind. We’ll look into why you should have an IT roadmap, how your business can minimize downtime, and how you can strategically outsource your IT to ensure your budget remains in control at all times.

Your network powers your business, so it makes sense that you would want to treat your networking hardware with the respect it deserves. Today, we want to explore some of the common networking solutions out there and how easy it can be to neglect them after the initial setup. Furthermore, we want to emphasize the importance of treating your networking as a priority; remember, your business runs on its network, and if it’s not performing well, all other areas of your business will suffer.

Getting hit by a ransomware attack is never what you could describe as a positive experience. In fact, it is a nightmare scenario for anyone. The immediate panic, the locked files, the looming demand for payment—it’s a chaotic and stressful experience. While most people understand the basic premise of ransomware, there’s a lot more to these sophisticated attacks than meets the eye.

There are some lesser-known facts that can significantly impact how you respond and, crucially, how you recover. Let's get into it.

What if we told you that not all VPNs were created equal? What if we said that some are meant to be used by consumers, while others are meant to be used for businesses that need to keep data secure while out of the office? Today, we want to clear up some misconceptions about what virtual private networks do, how they work, and what they actually protect you from—as well as how you can get started with a business-grade VPN today.

Email is necessary for your business to function, but it’s far from a perfect solution. In fact, you might experience all kinds of issues with it that can eat into your company’s productivity and put it at risk in more ways than one. We’re going to demystify two of the major problems that businesses experience with email so you can hopefully get your business back on track.

Business telephone systems are an interesting topic to consider these days. On one hand, you have the Internet, a sophisticated communication infrastructure that connects you with countless opportunities, but on the other, you have email and phone systems, which are direct lines to your business. At the end of the day, your customers will connect with you by phone—and as you might have guessed, how your business handles telephone calls matters.

Updates and upgrades are expensive, but that doesn’t mean your business can afford to skip them. More often than not, ignoring an update or upgrade to your technology is going to result in eventual bugs, hardware issues, and security vulnerabilities that can only be addressed with an update or an upgrade. First of all, what’s the difference between the two, and how do you know which one is necessary in a given situation?

You want your business to operate efficiently; that’s hardly a controversial statement. When you waste time, money, and resources, your business’ growth can crawl to a halt and give your competitors an advantage over you. Technology helps you bridge this gap and can give you the power to compete at higher levels than you’ve ever thought possible. Let’s go over some of the solutions modern businesses use to drive results.