Washington Works Blog

Technology is the engine that drives most businesses, but even the most powerful engine can sputter and stall if not properly maintained. A simple slip-up with your technology can quickly turn into a major problem, costing you time, money, and even your reputation.

Here are five common ways businesses can unintentionally sabotage themselves with their tech:

Business owners love to point to time theft and quiet quitting as reasons for lost productivity, seeing them as a decline in work ethic. Unfortunately, they are not seeing the forest through the trees in a lot of cases. Let's take a look at quiet cracking; or the slow, gradual breakdown of a knowledge worker's mental and emotional well-being under constant workplace pressure. It's not a sudden burnout, but a steady, silent erosion that's happening more than you might think.

Collaboration with external vendors is a necessity. From software and cloud services to marketing and logistics, vendors are crucial partners that enable your business to operate and compete. This often requires vendors to access your business' sensitive data. Without proper controls, granting this access can expose your company to significant risks. Let's take a look at why vendors probably don’t need access to all of your data.

If your business’ technology seems to be a-okay, the thought of updating it may seem unnecessary. This is decidedly not the case. Updates are what keep your business functioning (and therefore, profitable), while every skipped update opens you up to vulnerabilities, bugs, and much more severe consequences when you experience a true threat.

Our phones are basically an extension of our hands, and social media is where many people connect. Whether you're building a personal brand, keeping up with friends, or just doomscrolling, these platforms have become a huge part of our lives. To help you navigate the digital chaos, there are six rules you should live by on social media.

Updates are critical for the continued utility and security of any computer system or program. That said, updates aren’t always perfect. It’s possible that even a routine update could sideline your critical applications. If this happens, you’re dealing with downtime and failing to serve your customers… all because you were trying to do the right thing and maintain your technology.

Make no mistake: updates are crucial, so to make sure they don’t disrupt your business, they need to be approached with strategy and discipline.

Having trouble diagnosing issues with your computer? It could be the operating system, or it could be a piece of software you installed on it, OR it could be a driver or another peripheral connected to it. How do you know what the issue is, and how do you address it? That’s where Safe Mode comes in; you can boot your operating system in its most basic form, allowing your managed service provider to more easily determine the problem.

When it comes to your technology, can you honestly say you have a plan? Or do you just pick things up that you think you need without a second thought? If your business doesn’t take technology acquisitions seriously, you’re setting yourself up for failure—and that’s where an IT roadmap presents a ton of value.

Wi-Fi is everywhere, and only when it’s not available (and you’re in a location where you cannot get cell service) do we realize just how much of a luxury it is to have a solid connection. You can give your team the solid wireless connection it deserves by carefully selecting where you place your organization’s router. Here are a few tips you can consider when placing your office’s wireless router.

Business technology can often put business owners in a tough spot. There are dozens of options out there in terms of hardware and software alike, each promising earth-shattering changes… many with an equally earth-shattering price tag.

This presents a significant dilemma for business owners. While the goal is to innovate and empower their teams, it can seem like many of these tools are simply not worth the investment, but at the same time, denying access feels like denying innovation.

The solution to this dilemma, however, is fortunately simple: leaning on data to inform your decisions and enable yourself to say the dreaded two-letter word: “no.”

You probably want a certain onboarding experience for any new hires: meeting the team, getting their computer set up, setting up all necessary accounts, and going through any necessary training. In reality, you’re likely going to spend most of that time ensuring secure access to all necessary resources, and until they get into the swing of things, they’ll feel a little awkward and out of the loop rather than a part of the team. Here’s how you can build a better onboarding process to make sure this doesn’t happen.

When considering the strengths of shapes, the triangle is generally considered the strongest, its three vertices creating the optimally stable configuration. The same can be said of your business’ approach to cybersecurity. The difference is that, instead of three equal legs working together to support whoever is seated on a stool, your business’ cybersecurity relies on equal investment in three key areas: your people, your processes, and your technology.

Let’s talk about how this holistic approach puts your business in the best position to stay secure, and where many organizations fall short.

Businesses need to innovate and there are many ways in which they can do so today. There are new solutions emerging all the time, and this month we thought we’d introduce you to three that are really moving the needle.

Some surprises can be lots of fun. That said, any surprise impacts to your business’ IT won’t be.

Whether a server crashes, your wireless connectivity goes kaput, or you’re suddenly dealing with a security threat, the outcome is likely the same: the problem is fixed, but the invoice delivered to you a week or so later introduces a brand-new issue… the bill.

Nowadays, there is no reason for this little scenario to happen. Instead, your IT can be treated as a predictable utility cost without any dramatic surprises to throw off your plans.

I’m sure you have some idea of what you’d want any new hire’s first day to be like. They’re welcomed by the team, and brought to their workstation where everything is ready for them to get to business: all accounts are set up, the laptop works, and there’s a game plan for them to follow.

In reality, however, this first day is likely spent obtaining any available laptop and ensuring your new hire has the secure access they need. Meanwhile, the new team member feels increasingly like an outsider, rather than a contributor, as they jump through these hoops. Less appealing than the alternative, right?

Let’s discuss how crucial it is to get the onboarding experience right.

How many duties and responsibilities fall on you as a business owner? More often than not, you’ll find yourself wearing multiple hats, picking up the slack where you can because you just don’t have the time or the resources to hire staff for certain specialized tasks. Unfortunately, IT maintenance and management is one such role that falls to the wayside all too often—but it doesn’t have to.

The end of Windows 10 support is closer than you think. On October 14, 2025, Microsoft will officially stop providing free security updates, non-security updates, and assisted support for Windows 10. For businesses, this isn't just a minor inconvenience—it's a critical security and operational risk that demands immediate attention.

Having a backup is always a smart idea, but it is essential to remember that there are different levels of backup that a business can implement. It’s one thing to be protected against a server crash; it’s quite another to be protected against a disaster that destroys your servers, as well as those of every business within a five-block radius. While local backups serve a purpose, they cannot be the only thing you rely on. Real resilience means looking elsewhere to achieve redundancy.

Business cybersecurity is a constant concern, and attacks are becoming more sophisticated and frequent. Understanding the most common threats is the first step in protecting your company. Here are four of the most frequent ways businesses get attacked.

The Internet is more than just a tool; it's the very foundation upon which many organizations are built. From managing customer data to facilitating global operations, our digital infrastructure is indispensable. What happens, then, when that foundation crumbles under a cyberattack? Unfortunately, we've seen firsthand the devastating effects hackers can have. This month, we talk about the problems associated with a hacking attack.