301-571-5040    Get SUPPORT

Washington Works Blog

Using Technology to Build Your Customer Relationships

Using Technology to Build Your Customer Relationships

Your relationships with your customers and clients are reliant on one thing more than any other: communication. In order to optimize this communication, many businesses are leveraging technology solutions, and are enjoying a variety of operational benefits as a result. Is your business one of them?

How Powering Communication with Technology Directly Benefits Your Business
Choosing the right communications is one of the most important decisions that any business can make, as the decision you make influences many levels of your operation. On the one hand, there’s the internal side of things, where the different members of your organization can keep each other in the loop. On the other, your business needs to also maintain clear communications with your clients, offering them the value they’re seeking from your services.

The technology you use can offer some assistance in accomplishing as much.

From the solutions that allow you to more effectively communicate with your clients directly, to the potential cost savings that this technology can offer (thereby allowing you to pass these savings along to your increasingly loyal clients), there is plenty of upside to augmenting your communication practices via the right technology solutions. Here, we’ll explore some of the options available for your business to utilize.

Customer Relationship Management (CRM) Systems
CRM systems are a fundamental solution for any business interested in leveraging their technology as a means of improving their relationships with their clients and customers. These systems enable companies to better keep track of each of their customers and their interactions with them by centralizing all of this data into a single dashboard. This makes tracking this information far easier than if it were to be scattered about inboxes and voicemails.

Furthermore, these solutions offer integration with many other business applications that further simplify many key processes, like billing and acquiring signatures. They can even provide insight into social media behavior, allowing you to optimize your client acquisition strategy. A CRM solution can increase customer and client satisfaction by a reported 35 percent, making it an invaluable tool.

Automation
Managing your relationships with your business contacts and prospects is a formidable task, simply due to the fact that there are so many moving parts and processes when it is done correctly. It also doesn’t help that many of these relatively simple processes could potentially be overlooked, hindering your progress toward your business objective. Automating these processes can help to fix that.

Let’s consider a simple hypothetical example: let’s say that you offer a few industry-related products. Instead of having a sales representative man the phones, you can leverage automated workflows to expedite the process. Once your customer clicks “submit” on the order form, it’s possible for your sales team to be notified of what was sold, accounting to start invoicing the order, and your CRM system updated with the information… all without you needing to lift a finger. This allows you to focus more energy on your new customer, providing the highest quality service you can.

Voice over Internet Protocol (VoIP) Solutions
This approach to telephony has a few benefits, but today, we wanted to focus specifically on one: its portability.

One of the keys to fostering a positive relationship with your business contacts is to be available to them. How often have you reached out to someone, only to have to wait for a response back? You don’t want to be the cause of this irritation when someone reaches out to you.

One of VoIP’s biggest benefits is the fact that it can be leveraged from anywhere an Internet connection can be made, and many options offer a mobile application. Using a VoIP solution, your calls can be directed to your smartphone, enabling you to answer when your contact calls, proving your business to be reliable.

Washington Works can help you implement these solutions so that you can work on your business relationships. To learn more, call 301-571-5040 today.

Tip of the Week: Understanding Bandwidth
Monitoring Your Network is a Great Way to Build Re...
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Thursday, April 18 2019
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Tip of the Week Security Technology Best Practices Business Computing Cloud Productivity Privacy Malware Hackers Email Business Network Security Software Tech Term Hosted Solutions Internet Data IT Support Data Backup Computer Data Recovery Google User Tips Efficiency Mobile Devices IT Services Microsoft Ransomware Managed IT Services Innovation Backup Cloud Computing Business Management Hardware Small Business Productivity Workplace Tips Outsourced IT Paperless Office Android Smartphone Encryption Business Continuity Managed IT Services Managed Service Provider Collaboration Communication Remote Monitoring Windows 10 Phishing Office 365 Server Upgrade Social Media Browser Communications Disaster Recovery Data Management Smartphones Save Money Windows 10 Passwords Employer-Employee Relationship Bandwidth Cybersecurity VoIP Government Holiday Business Technology BYOD Artificial Intelligence Apps Chrome Unified Threat Management Work/Life Balance BDR Document Management Facebook Infrastructure Tip of the week Managed Service Information Automation Internet of Things Antivirus Scam Risk Management Saving Money Compliance Healthcare Windows Vulnerability IT Management App Wi-Fi Quick Tips Word Analytics Hosted Solution Office Password Politics Applications Microsoft Office Money File Sharing Chromebook Customer Relationship Management Virtual Reality Big Data Vendor Management How To Network Blockchain Mobile Device SaaS VPN Maintenance Two-factor Authentication Server Management Proactive Private Cloud Computer Care Settings Virtual Private Network Robot Firewall Bring Your Own Device Access Control HIPAA Taxes Downtime Tech Support Remote Monitoring and Management Recovery Social Hacker Employees Training Remote Computing Mobile Security Websites Remote Workers Smart Technology Company Culture Tablet Meetings Botnet Website Patch Management Router Automobile Alert Health Machine Learning Data loss Professional Services Gmail Wireless Identity Theft Networking Point of Sale Mobile Device Management Regulations How To Management Samsung Electronic Medical Records Storage Physical Security Twitter IoT Telephone Systems G Suite Computing Data Security Update Permission Black Friday Social Networking GPS Enterprise Resource Planning Files Alerts IT Support Touchscreen Cables Legal Authorization Legislation Chatbots Augmented Reality Dongle Managed Services Provider Fraud Star Wars Motion Sickness Wasting Time Project Management Corporate Profile Outlook Employee-Employer Relationship Dark Web Nanotechnology IT Budget ROI Google Drive Licensing Web Server Solid State Drive Statistics Test Cyber Monday Motherboard Office Tips Tracking Financial IBM Lenovo Mobile Read Only Notifications Cabling Wires Sports Mouse Identity Error The Internet of Things Digital Mail Merge Service Level Agreement IT Solutions E-Commerce Cost Management Database Vulnerabilities Computer Repair Conferencing SharePoint IT Consultant WannaCry Shortcut Virtualization Microsoft Excel Screen Reader Digital Payment Notes Gadgets Budget VoIP Techology Cooperation Cameras Hard Disk Drive Bluetooth WPA3 RMM Procurement Firefox Superfish Voice over Internet Protocol Search Zero-Day Threat Staffing Spyware Address Utility Computing Upgrades Features Processors Hotspot Assessment Avoiding Downtime Geography Instant Messaging Downloads IT Technicians Monitors Smart Tech Cybercrime PowerPoint Users Help Desk Unified Threat Management Staff Law Enforcement CCTV Fleet Tracking Operating System Distributed Denial of Service Administrator Security Cameras Customer Service Managing Stress Net Neutrality Disaster Heating/Cooling Backup and Disaster Recovery Comparison Electronic Health Records Language Internet Exlporer Webcam Time Management High-Speed Internet Finance Multi-Factor Security Mirgation Education Cortana Monitoring Black Market Connectivity Virtual Assistant Enterprise Content Management Bookmarks Crowdsourcing User Error Gadget Asset Tracking Emoji Tech Terms Managed IT Service Modem Printing Spam Windows 7 Uninterrupted Power Supply Servers MSP Human Error Specifications WiFi Cyberattacks Computing Infrastructure Value Network Management Development Authentication Google Calendar Relocation Cleaning YouTube USB Consulting Permissions Travel Software as a Service Unified Communications Personal Information Favorites Printer Wearable Technology Managed IT OneNote Theft Break Fix Cookies Supercomputer Remote Worker Transportation Lithium-ion battery Fun Wireless Technology 5G Safety Marketing Competition Hard Drives Printers IP Address Miscellaneous Mobile Office Regulation CrashOverride Domains Emergency Public Speaking Presentation Hiring/Firing