How to Tell Your IT is Performing as Expected

One of the most important considerations that a business that relies on technology needs to make is how efficiently its technology works. Let’s discuss some ways to measure this benchmark and ensure that it is optimized to meet your business needs.

First, let’s establish how efficiency is defined when used in this context.

IT Efficiency Measures How Well a Business’ Technology Matches Its Goals

That’s the long and the short of it. An efficient infrastructure aligns with your business needs and provides the capabilities your goals will require.

Please note that this does not necessarily mean that higher investment in your IT will equal improved outcomes.

Instead, it is more important that your IT is optimized for your needs, with some path forward into the future. Let’s discuss some strategies you can use to measure your technology’s efficiency and fully make the most of it.

Steps to Evaluating and Addressing Your IT’s Efficiency

Make Sure Your Goals, and How You’ll Measure Them, are Clearly Defined

To accomplish this, the SMART framework—where goals are designed to be specific, measurable, achievable, relevant, and time-bound—will be key to tracking how well your efficiency aligns with the goals you’ve set. What key performance indicators, or KPIs, are most impactful for you to track?

Establishing these factors as you move forward will help you be more successful over time.

Balance Out the Metrics

Once you’ve determined the KPIs you need to track, you must divide them into a few different perspectives. What are your IT goals regarding customer service, your business’ growth and financial outlook, and your internal processes? Identifying these data points will help you track your goals and identify what can be improved.

Make and Monitor Improvements

Whatever it is you’re attempting to do, you need to keep an eye on the appropriate data—or assign someone to do so—-as you make changes and track the results. Taking note of any improvements, identify what works and what doesn’t.

Washington Works can help you accomplish this without you needing to take so much of an active role. Reach out to us at 301-571-5040 to learn more.