Remote monitoring and management software helps businesses of all sizes avoid issues of equally variable sizes, which is why it is a key facet of the managed IT service model. We wanted to review some of the ways that it benefits the managed service provider, and as a result, benefits our clients.
RMM (Remote Monitoring and Management) software is a solution that allows an us to--as it says in the name--remotely monitor and manage a client’s systems. By installing a small software application (known as an agent) into the various components of a business’ infrastructure, we are able to keep an eye on the business’ technology. When we detect an issue via that software, it can be identified and resolved without interrupting the operations of your business, oftentimes before you have any idea that an issue is even present.
There are a lot of ways that using RMM software is to our advantage:
So, why should any of this matter to a business? Simple--the benefits that we gain from these tools directly translate to benefits for you. For instance:
Reach out to the team here at Washington Works. Our expert consultants can help you determine your business’ needs and recommend the IT solutions that best fill them. Give us a call at 301-571-5040 to get started.
Washington Works has been serving the Bethesda area since 2005, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.
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