301-571-5040    Get SUPPORT

Washington Works Blog

Can You Use Help with Your Customer Relationships?

Can You Use Help with Your Customer Relationships?

Understanding what your customers need is a crucial first step toward improving the way your organization communicates with them. They expect a certain level of service, so how can you make sure to maintain it while still leveling with them on what they require of your business? A customer relationship management software, or CRM, is invaluable toward this end.

What is Customer Relationship Management?
Any good relationship needs maintenance every now and then, and the same can be said for your relationships with your clients. You can use a CRM to gauge the success of interactions with your clients, all while working toward developing a solid relationship with them to facilitate repeated purchases or transactions. If you collect data from your contacts, you could turn prospective clients into dedicated customers.

You can collect data from your website and social media activity, as well as your communication solutions like live chat and telephone conversations. Additionally, the customer’s purchase history can be used to glean insights into how you can best target specific clients and make them more lucrative. Some CRM software solutions can automate certain processes to make it easier for businesses to pull off marketing campaigns, and you can use the information to make more informed decisions about how to go about communicating with your particular consumer base. You can even save on labor by using a pre-recorded message during a call campaign accompanied by a voice menu to help customers reach who they want to speak to.

A CRM can also help you keep internal tasks in check. Some examples are human resources, analytics processing, and workflow automation. CRMs are even beginning to move in the direction of artificial intelligence to better predict what consumers will desire in the near future. And, of course, as is the case with most services out there these days, you can either use a cloud-hosted or on-premise CRM solution--whichever your organization needs most.

Using a CRM Solution
A CRM can be used in many ways, especially by a modern business that’s connected to social media platforms and other online outlets. You can monitor keywords and other brand mentions to see what people are talking about, and you can even use social media to address the needs of your consumers in a direct fashion.

A CRM system can also be used in your organization’s contact center, collecting data from calls and marketing initiatives. In this particular case, it’s incredibly efficient for helping guide your clients through the marketing funnel and making their experience with your business as streamlined as possible.

Does this sound like just the right solution for you? To find out, give us a call at 301-571-5040.

Windows 10 Itself Helps Keep You Secure
Tech Terminology: Bookmark


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Sunday, December 16 2018
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Security Tip of the Week Technology Best Practices Cloud Business Computing Privacy Malware Hackers Email Network Security Software Business Tech Term Productivity Internet Hosted Solutions Computer Data Data Backup Mobile Devices Managed IT Services Backup Microsoft Ransomware User Tips IT Support Data Recovery Productivity Google Efficiency Managed Service Provider IT Services Innovation Outsourced IT Smartphone Workplace Tips Android Encryption Cloud Computing Social Media Hardware Business Continuity Collaboration Paperless Office Communication Small Business Browser Office 365 Data Management Remote Monitoring Business Management Windows 10 Server Disaster Recovery Bandwidth Windows 10 Government Save Money Smartphones Managed IT Services Wi-Fi Healthcare Artificial Intelligence Unified Threat Management Phishing BDR Infrastructure Tip of the week BYOD Antivirus Vulnerability IT Management Work/Life Balance App Cybersecurity Facebook Virtual Reality VoIP Information Two-factor Authentication Holiday Maintenance Risk Management Word How To Passwords Politics Chrome Apps SaaS File Sharing Applications Customer Relationship Management Document Management Hosted Solution Big Data Internet of Things Office Employer-Employee Relationship Scam Password Network Saving Money Windows Upgrade Compliance Blockchain Mobile Device Money Chromebook Managed Service VPN IoT Telephone Systems Storage Automation Quick Tips Data Security G Suite Business Technology Server Management Virtual Private Network Firewall Alert Computer Care Tech Support Downtime HIPAA Taxes Health Hacker Mobile Security Samsung Training Physical Security Twitter Websites Electronic Medical Records Smart Technology Computing Meetings Communications Patch Management Robot Website Botnet Router Remote Monitoring and Management Vendor Management Automobile Recovery Data loss Remote Computing Remote Workers Machine Learning Identity Theft Wireless Gmail Regulations How To Mobile Device Management Point of Sale Geography Instant Messaging YouTube Permissions Travel Upgrades Processors Network Management Google Calendar Relocation Cleaning Search Break Fix Cookies Supercomputer Fleet Tracking Operating System Printer Wearable Technology Managing Stress Help Desk Managed IT Black Friday Social Networking GPS Backup and Disaster Recovery Analytics Alerts Electronic Health Records High-Speed Internet Finance Settings Fraud Star Wars Motion Sickness Professional Services Monitoring IT Support Touchscreen Augmented Reality Legislation Chatbots Private Cloud Outlook Dark Web Nanotechnology IT Budget Cortana Black Market Asset Tracking Tech Terms Google Drive Access Control Enterprise Content Management Bookmarks Corporate Profile IBM Cyber Monday Motherboard Office Tips Tracking Emoji MSP Human Error Lenovo Licensing Web Server Crowdsourcing Management Cyberattacks Solid State Drive Statistics Development Financial Authentication Digital Mail Merge Cost Management USB Consulting Cabling The Internet of Things Mouse Identity Error WannaCry Shortcut Gadgets Budget Microsoft Excel Screen Reader Digital Payment OneNote Theft VoIP Techology Microsoft Office SharePoint IT Consultant Unified Communications Favorites Proactive Permission Firefox Superfish Cooperation Cameras Personal Information Enterprise Resource Planning Files Hard Disk Drive Bluetooth Staffing Update Cables Authorization Spyware Address Hotspot Assessment Dongle Managed Services Provider Tablet Project Management Monitors Users Smart Tech Cybercrime Employee-Employer Relationship Avoiding Downtime Downloads IT Technicians Legal Bring Your Own Device Customer Service Distributed Denial of Service Administrator Test Unified Threat Management Staff Law Enforcement CCTV Mobile Read Only Wires Employees Language Internet Exlporer Webcam Social Notifications Service Level Agreement E-Commerce Disaster Heating/Cooling Comparison Vulnerabilities Conferencing Connectivity IT Solutions Time Management Multi-Factor Security Mirgation Education Sports Spam Managed IT Service Modem Virtualization WPA3 RMM Networking User Error Gadget Computer Repair Company Culture WiFi Zero-Day Threat Computing Infrastructure Value Utility Computing Features Uninterrupted Power Supply Servers Specifications Public Speaking Presentation Regulation Lithium-ion battery Wireless Technology 5G Safety Marketing Hiring/Firing Competition Procurement IP Address Fun Miscellaneous CrashOverride Mobile Office Domains Printers Hard Drives Emergency