When a computer is on the fritz it can really destabilize a person’s ability to produce consistent work. Most users today will try basic troubleshooting techniques, for better or for worse, to get the machine to run properly. Let’s look at the results of failing technology and how it can cost businesses in different ways.
As we’ve already established, one of the biggest problems a business has is when their technology isn’t running smoothly and it causes workers to spend more time tinkering around with the machine than focusing on work. A study by the University of California at Irvine found that it takes the average person just over 23 minutes to get back to a task after being disrupted. A worker with technology troubles will be inefficient and have a difficult time retaining any level of focus, meaning even if they do get their work done, it will likely be substandard to their normal work with technology that is working properly.
When the technology problems get even worse and the technology actually fails or needs to have a professional technician look at it, the result is downtime. This is basically a state where your business is spending money for zero (or very little) productivity. Sure, broken technology causes you to figure out how to get it back working again, whether that is a situation is resolved through a remote help desk, an onsite technician, an outsourced technician, or the influx of new technology, until you can get the technology back and running again, you are going to be paying for nothing.
If your business’ data isn’t backed up and protected from loss, you could be in a world of hurt if the technology that is storing it fails. One major problem with businesses that don’t keep up-to-date backups is that computers can fail in the blink of an eye, not to mention the million ways it can fail. Not only do you deal with inefficiency or downtime if you don’t have redundancy of your data, you deal with redundancy in your tasks list, which isn’t the type of redundancy that will help your bottom line.
Not only is it expensive to have fledgling or failing technology, it is expensive to get it fixed if you aren’t covered by an IT support staff of some kind. Since technology can fail in a moment’s notice, and that technology is important for your business’ continuity, having a support staff at your staff’s disposal is money well spent. Having a team of technicians, whether they are on staff or outside experts like the ones we employ at Washington Works, at your disposal will cut down on downtime and provide your staff the tools they need to get their technology up and running again effectively.
When technology can’t be fixed remotely, you need responsive IT support to fix your IT problems onsite. At Washington Works, our technicians are versed in industry best practices and are proficient in the repair of any IT hardware that you could possibly have. With our technicians, you won’t ever have to worry about long stretches of downtime, data loss, or inexperience. We will be able to maintain your IT infrastructure so that your business can thrive.
If you would like to learn more about our computer repair services or our managed IT services that can keep your technology working for you instead of costing you money, give us a call at 301-571-5040 today.
Washington Works has been serving the Bethesda area since 2005, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.