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Who Do You Call When Your Tech is On the Fritz?

Who Do You Call When Your Tech is On the Fritz?

In the world of business, few issues can be as profoundly disruptive as a desktop workstation refusing to work properly. When your computer stops functioning or impacts your productivity, who do you call? Do you have someone on speed dial who is trained on how to take care of computer problems?

The unfortunate reality is that few small businesses have someone in-house whom they can rely on to resolve technology problems. Even when they do, they often have their hands full managing the day-to-day problems that employees encounter with their technology. It’s not uncommon for a small business IT technician to lament that their job is never done, and they can get driven to burnout or exhaustion as a result.

Some businesses shirk the idea of an in-house technician entirely, choosing instead to rely on their employees to handle the everyday maintenance and upkeep of their own technology. You don’t need us to tell you that this is a bad idea; the second someone handles a motherboard the wrong way, breaks a component on accident, or deletes a bunch of important data, you’ll see what we mean. On one hand, letting your employees fix their own problems can be beneficial short-term, but these benefits cease in the face of major downtime-causing problems, like true hardware failure.

Thankfully, businesses do have the option of outsourcing computer repair to a managed service provider. Think of it like the Netflix of computer repair and other technology services for the business setting. You pay a relatively small monthly fee for access to a trained, certified, and most important of all, knowledgeable, IT technician who can resolve all of your computer woes. This gives your staff the peace of mind to focus on their day-to-day tasks, knowing that someone is available to help them fix their computers when they experience issues.

Many issues that are not hardware-related can be resolved without a technician visiting the office, but we know that some problems—hardware issues, namely—cannot be resolved without someone visiting your office in-person. Despite the increasing number of issues that can be resolved without an on-site visit, we understand that sometimes you need someone to stop by the office and repair your computer until it starts working again. Washington Works can help your business resolve these hardware issues in the most effective and efficient way possible.

To learn more about the managed services we provide, give us a call at 301-571-5040 and ask about how you can change the way you approach computer repair forever.

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